GoRoamIt Support

Last updated: 2026-10-14

This page covers GoRoamIt, operated by Aura Motion Group Limited and published under the Better Tools Studio software brand. StoreKit purchases are not connected in the current Web Preview, and the Preview never takes payment.

Contact support

Email: info@bettertoolsstudio.com

We'll respond as soon as we can. Response times may vary depending on request volume.

Support messages and attachments are deleted after the issue is resolved. If we are waiting for your reply and receive no response for 30 calendar days, we treat the request as closed and delete the related messages and attachments. We may retain limited information longer when required by a legal or tax obligation or reasonably necessary for an active refund, chargeback, fraud or security investigation, or unresolved dispute. Copies in the email provider's trash or routine backups may remain until its normal deletion cycle completes.

When reporting a problem, include the GoRoamIt version/build, iOS or iPadOS version, device model, the screen you were using, and the steps that caused the problem. Remove private traveler details, booking references, phone numbers, recovery files, and signed purchase data from screenshots or messages unless support specifically requests a safer diagnostic.

Never send an Apple Account password, payment-card number, private key, receipt, or signed transaction.

Restore an Apple purchase

Open Your Journeys → Settings → Purchase access → Restore Purchases. This asks Apple to restore eligible Annual Pro or Lifetime rights for the Apple Account currently used by the App Store.

Restore Purchases:

does not charge you again;
does not start a new trial;
does not download or replace trips;
cannot restore a purchase Apple reports as refunded or revoked.

If restoration does not find a purchase, check that the device is using the Apple Account that originally purchased it, confirm the App Store is reachable, and try again. If Apple shows the purchase but GoRoamIt still does not unlock, contact support with the app build and approximate purchase time—never send full credentials or receipt contents.

Restore trip data

Trip recovery is separate from Restore Purchases. Use App Settings → Trip files (.json) with a GoRoamIt file you previously exported. One encrypted JSON contains all retained trips, including archived and recently deleted trips, private details and attachments. It is not one file per trip, and sharing checkboxes do not limit its contents. The website's plaintext blank JSON template is a separate single-trip starting point, not a backup of existing trips.

In the native iOS app, Free access permits one trip total across Active and Archived. If adding recovery copies would exceed that limit, the app leaves current trips unchanged until you choose a separate explicit replacement action. Review that option or cancel, and export a usable backup before changing any trip you may need. This native Free limit is not the independent PWA Trip Edition's purchase model.

After preview and confirmation, Add recovery copies adds independent trips without overwriting or merging existing trips. Importing the same file again creates additional copies, not an update. Recovery is not cloud sync. Keep the full private JSON backup out of ordinary single-trip sharing; use readable PDF, PNG, Markdown or CSV reports instead.

Encrypted files require the password chosen when exporting, separate from your Apple Account or device password. Keep files, a separate usable backup and passwords securely. GoRoamIt cannot retrieve forgotten file passwords or restore lost or damaged files. Verify that the saved JSON can be unlocked and previewed before deleting originals. These recovery limits do not exclude liability or consumer rights that cannot lawfully be excluded.

Cancel Annual Pro

Annual Pro is managed through Apple. Open Apple Account subscription settings to cancel it. Cancelling prevents the next renewal; it does not normally remove access before Apple's verified expiration date and is not itself a refund.

App Settings shows Apple's current renewal or expiration date and provides a Manage Subscription button. An optional device-local reminder can notify you 2 days before a trial renews or expires, or 7 days before Annual Pro renews or expires. iOS notification settings control delivery; the reminder does not cancel or alter the subscription.

Deleting GoRoamIt does not cancel an Apple subscription.

Request a refund

Apple processes App Store payments and decides App Store refund requests. Use Apple's official purchase-support/refund process for the Apple Account that made the purchase. GoRoamIt cannot directly issue or promise an Apple refund.

If Apple verifies a refund or revocation, the associated paid access ends. Local trips are not deleted because paid access ends.

What happens when Annual Pro expires

All existing trips remain available to view. If more than one trip exists, GoRoamIt asks you to choose one trip to keep editable with Free access. Other trips become read-only until Annual Pro is renewed or valid paid access is restored, or Lifetime is purchased.

GoRoamIt does not add its own paid-access period after Apple's signed expiration. Apple-signed current entitlement and any Apple Billing Grace Period are authoritative. When StoreKit reports an expired, refunded, or revoked purchase, access becomes Free while existing trip data remains available under the Free rules.

Trial eligibility

The 14-day introductory trial is available only when Apple reports that the customer is eligible. Downloading GoRoamIt, viewing onboarding, or dismissing a paywall does not start a trial. The Apple purchase confirmation shows the authoritative offer and price before subscription.

Local data and device changes

GoRoamIt is local-first and does not currently provide a GoRoamIt account or cloud trip synchronization. Before deleting the app, replacing a device, clearing app storage, or attempting recovery, create a private recovery export and verify that the file is stored somewhere you control.

An App Store purchase can be restored independently, but restoring a purchase does not restore locally stored trips. Device or iCloud backups are controlled by Apple and are not a GoRoamIt cloud-sync service.

Weather, maps, and external links

Opening a real trip Home automatically loads weather. In the iOS release, this requires internet access and sends the disclosed destination to Apple's geocoding and WeatherKit services. The result includes the required Apple Weather attribution and data-sources link. The Web Preview's Open-Meteo connection is development-only and does not ship as the native provider. Maps, booking pages, and other external sites follow their own availability and privacy practices.

Weather and external information can be delayed, incomplete, or inaccurate. Confirm time-critical travel, safety, visa, transport, and booking information with the relevant official source.

Privacy and data requests

Local trip information can be edited or deleted in the app. GoRoamIt does not maintain a server-side purchase-verification record for the initial iOS release. Privacy and data-deletion requests use the same mailbox as customer support. Describe the request without sending an Apple Account password, payment credentials, private key, receipt, or signed transaction. Apple purchase and settlement records held by Apple are governed by Apple's processes; business accounting records may be retained separately where required.

Trips moved to Recently Deleted remain in the device's local trip storage for up to 30 days and can be restored during that window. They are not uploaded to GoRoamIt or Supabase. Manual permanent deletion requires typing the exact trip name. After permanent local deletion, copies the user previously exported or backups controlled by Apple, the device, or another provider are not automatically deleted by GoRoamIt.

Legal

Terms of Use: https://bettertoolsstudio.com/goroamit/terms
Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/