GoRoamIt Support

Last updated: 2026-09-26

This page covers GoRoamIt, operated by Aura Motion Group Limited and published under the Better Tools Studio software brand. StoreKit purchases are not connected in the current Web Preview, and the Preview never takes payment.

Contact support

Email: info@bettertoolsstudio.com

We'll respond as soon as we can. Response times may vary depending on request volume.

Support email is hosted by Zoho Mail in its United States data-center region. Support messages and attachments are deleted after the issue is resolved. If we are waiting for your reply and receive no response for 7 business days, we close the request and delete the related messages and attachments. We may retain limited information longer when required by law or reasonably necessary for an active security investigation or unresolved dispute. Copies in Zoho's trash or routine backups may remain until its normal deletion cycle completes.

When reporting a problem, include the GoRoamIt version/build, iOS or iPadOS version, device model, the screen you were using, and the steps that caused the problem. Remove private traveler details, booking references, phone numbers, recovery files, and signed purchase data from screenshots or messages unless support specifically requests a safer diagnostic.

Never send an Apple Account password, payment-card number, Apple private key, Supabase service-role key, or complete signed transaction.

Restore an Apple purchase

Open Your Journeys → Settings → Purchase access → Restore Purchases. This asks Apple to restore eligible Annual Pro or Lifetime rights for the Apple Account currently used by the App Store.

Restore Purchases:

does not charge you again;
does not start a new trial;
does not download or replace trips;
cannot restore a purchase Apple reports as refunded or revoked.

If restoration does not find a purchase, check that the device is using the Apple Account that originally purchased it, confirm the App Store is reachable, and try again. If Apple shows the purchase but GoRoamIt still does not unlock, contact support with the app build and approximate purchase time—never send full credentials or receipt contents.

Restore trip data

Trip recovery is separate from Restore Purchases. Use the app's recovery import with a GoRoamIt recovery file you previously exported.

Free access permits one trip total across Active and Archived. If importing a recovery file would exceed that limit, GoRoamIt leaves current data unchanged and asks you to delete the existing trip before trying again. Export and safely retain any trip you may need before deleting it.

Recovery is not cloud sync or a merge. Re-importing the same backup can create another copy when the current entitlement permits it. Recovery files may contain private traveler and trip information; store them securely.

Cancel Annual Pro

Annual Pro is managed through Apple. Open Apple Account subscription settings to cancel it. Cancelling prevents the next renewal; it does not normally remove access before Apple's verified expiration date and is not itself a refund.

Deleting GoRoamIt does not cancel an Apple subscription.

Request a refund

Apple processes App Store payments and decides App Store refund requests. Use Apple's official purchase-support/refund process for the Apple Account that made the purchase. GoRoamIt cannot directly issue or promise an Apple refund.

If Apple verifies a refund or revocation, the associated paid access ends. Local trips are not deleted because paid access ends.

What happens when Annual Pro expires

All existing trips remain available to view. If more than one trip exists, GoRoamIt asks you to choose one trip to keep editable with Free access. Other trips become read-only until Annual Pro is renewed or valid paid access is restored, or Lifetime is purchased.

If a previously StoreKit-verified Annual Pro period expires while verification is unavailable offline, GoRoamIt continues Pro access for at most 3 days from Apple's signed expiration time. The app displays Pro · 3-day offline grace. At the deadline, access becomes Free even if the device remains offline. A verified refund or revocation never receives grace.

Trial eligibility

The 14-day introductory trial is available only when Apple reports that the customer is eligible. Downloading GoRoamIt, viewing onboarding, or dismissing a paywall does not start a trial. The Apple purchase confirmation shows the authoritative offer and price before subscription.

Local data and device changes

GoRoamIt is local-first and does not currently provide a GoRoamIt account or cloud trip synchronization. Before deleting the app, replacing a device, clearing app storage, or attempting recovery, create a private recovery export and verify that the file is stored somewhere you control.

An App Store purchase can be restored independently, but restoring a purchase does not restore locally stored trips. Device or iCloud backups are controlled by Apple and are not a GoRoamIt cloud-sync service.

Weather, maps, and external links

Opening a trip does not automatically send its destination for weather. In the iOS release, tapping Check weather requires internet access and sends the disclosed destination to Apple's geocoding and WeatherKit services. The result includes the required Apple Weather attribution and data-sources link. The Web Preview's Open-Meteo connection is development-only and does not ship as the native provider. Maps, booking pages, and other external sites follow their own availability and privacy practices.

Weather and external information can be delayed, incomplete, or inaccurate. Confirm time-critical travel, safety, visa, transport, and booking information with the relevant official source.

Privacy and data requests

Local trip information can be edited or deleted in the app. Server-side purchase-verification records use a pseudonymous token rather than a GoRoamIt login. Privacy and data-deletion requests use the same mailbox as customer support.

For a server-side access, correction, or deletion request, describe the request and include the in-app Support ID when available. Support may ask for limited purchase details, such as the product and approximate purchase date, only when needed to match the pseudonymous record. Never send an Apple Account password, payment credentials, private key, complete receipt, or signed transaction. GoRoamIt will verify the request proportionately and explain if a record must be retained for transaction integrity, fraud prevention, legal compliance, or an unresolved dispute.

Trips moved to Recently Deleted remain in the device's local trip storage for up to 30 days and can be restored during that window. They are not uploaded to GoRoamIt or Supabase. Manual permanent deletion requires typing the exact trip name. After permanent local deletion, copies the user previously exported or backups controlled by Apple, the device, or another provider are not automatically deleted by GoRoamIt.

Legal

Terms of Use: https://bettertoolsstudio.com/goroamit/terms
Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/