GoRoamItBetter Tools Studio

GoRoamIt Privacy Policy

Last updated: 2026-09-26

1. Who operates GoRoamIt

GoRoamIt is operated by Aura Motion Group Limited, a company incorporated in Hong Kong, and is published under the Better Tools Studio software brand (together, "GoRoamIt," "we," "us," or "our"). Questions, privacy requests, and data-deletion requests can be sent to the shared support mailbox at info@bettertoolsstudio.com.

2. Trip information stored on your device

GoRoamIt is designed as a local-first trip organizer. Trip names, dates, destinations, activities, places, travelers, phone numbers, dietary notes, tasks, notes, budgets, photos, audio, cover images, preferences, and recovery files are stored in the app's local container on your device unless you choose to export or share them.

We do not upload this trip content to the GoRoamIt purchase-verification database. GoRoamIt does not currently provide cloud trip synchronization or a GoRoamIt user account.

You control exports and system share actions. A recipient or third-party app you select may process the exported information under its own privacy policy. Recovery files can contain private trip and traveler information and are not encrypted by GoRoamIt after export; store and share them carefully.

3. Purchase and entitlement information

When Apple purchasing is enabled, Apple processes payments and provides verified transaction information. To validate paid access, prevent fraud, restore purchases, and apply refunds or revocations, GoRoamIt plans to process:

This database is not intended to contain trip content, a name, an email address, payment-card details, or Apple Account credentials. Apple processes App Store purchases under Apple's own terms and privacy practices.

4. Weather requests

Opening a trip does not automatically request weather. In the planned iOS release, if you tap Check weather, the device sends the displayed destination name to Apple's geocoding service and sends the resolved location to Apple WeatherKit to obtain current weather. Apple also receives technical connection information such as the device's IP address as part of the network request.

The current Web Preview uses Open-Meteo only for development testing and displays its attribution. That development adapter is blocked from the native release. The iOS release will use Apple WeatherKit under the Apple Developer Program and display Apple Weather's required mark and legal data-sources link. GoRoamIt does not store a weather history or send the request to Supabase.

You can avoid sending a weather request by not tapping Check weather. Existing trip information remains usable without weather.

5. Support communications

If you contact support, we may receive the contact details, message, attachments, and diagnostic information you choose to provide. Do not send full recovery files, signed purchase records, passport details, or unnecessary traveler information in a support request.

Support email is hosted by Zoho Mail in Zoho's United States data-center region. Support messages and attachments are deleted after the issue is resolved. If we are waiting for your reply and receive no response for 7 business days, we close the request and delete the related messages and attachments. We may retain limited information longer when required by law or reasonably necessary for an active security investigation or unresolved dispute. Copies in Zoho's trash or routine backups may remain until its normal deletion cycle completes.

6. Analytics, advertising, and tracking

The planned release does not include third-party advertising, cross-app tracking, behavioral profiling, or an analytics SDK. GoRoamIt will update this policy and its App Store privacy answers before adding any such technology.

7. Service providers and disclosures

The planned release uses or may use:

We may also preserve or disclose information when reasonably necessary to comply with law, protect users or the service, investigate fraud or security incidents, or establish and defend legal claims. We do not sell trip content or purchase-verification data.

8. Retention and deletion

Deleting a trip or clearing app data removes local information according to the app's deletion and device-storage behavior. Items moved to Recently Deleted are permanently removed from GoRoamIt's local trip store after 30 days. The same local transaction removes media no longer referenced by another trip and removes the trip from GoRoamIt's internal migration recovery source. User-created exports and device or cloud backups controlled by Apple, the user, or another provider remain outside this deletion boundary.

Uninstalling the app does not cancel an Apple subscription and may not remove data from device or cloud backups managed outside GoRoamIt.

The minimal, pseudonymous purchase-verification ledger is retained while GoRoamIt provides purchase restoration, refund or revocation processing, fraud prevention, and purchase support. If GoRoamIt stops providing those services, the records will be deleted or anonymized when they are no longer required by applicable law or an unresolved dispute. A verified refund or revocation changes access but does not automatically delete local trips. To request access to or deletion of server-side data that can be matched to you, contact info@bettertoolsstudio.com; we may need information sufficient to verify the request without asking for Apple Account credentials. A request may be limited where retaining a record remains necessary for transaction integrity, fraud prevention, legal compliance, or an unresolved claim.

Support messages and attachments follow the deletion rule in Section 5; they are not retained for a fixed 12-month period after a request is closed.

9. Security and international processing

GoRoamIt uses platform purchase verification, restricted server credentials, and data minimization to protect server-side entitlement records. Exported files and information stored on your device remain subject to device security, backups, recipients, and apps you choose. No method of storage or transmission is completely secure.

Zoho Mail processes support communications in its United States data-center region. Supabase or other approved processors may also handle limited server-side data in countries different from yours. The final Supabase production region, applicable cross-border safeguards, and processor terms are handled under Supabase’s applicable data-processing terms and cross-border safeguards.

10. Children

GoRoamIt is a general-audience travel-planning tool and is not designed specifically for children or listed in the App Store's Made for Kids category. We do not impose a separate 13+ account restriction. Minors should use the app with guidance from a parent or guardian.

A traveler record entered locally by the device owner remains local unless the owner exports or shares it. GoRoamIt does not ask for a birthdate or create child accounts. Contact us if you believe server-side information about a child was provided to us. We will reassess age assurance, parental consent, and children's-privacy requirements before adding accounts, public sharing, social features, messaging, advertising, or other functionality that changes the current data flow.

11. Your choices and rights

You can:

Rights and available remedies vary by location. We may need to verify a request and may retain information where required for security, fraud prevention, transactions, legal compliance, or legal claims.

12. Changes to this policy

We may update this policy when the app, providers, or legal requirements change. We will update the date above and provide additional notice when appropriate. App Store privacy answers will also be updated when data practices change.

13. Contact

Support and privacy email: info@bettertoolsstudio.com
Support URL: https://bettertoolsstudio.com/goroamit/support
Business correspondence address: Room 1021, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong