HomeBetter Tools Studio

GoRoamIt Privacy Policy

Last updated: 2026-10-24

1. Who operates GoRoamIt

GoRoamIt is operated by Aura Motion Group Limited, a company incorporated in Hong Kong, and is published under the Better Tools Studio software brand (together, "GoRoamIt," "we," "us," or "our"). Questions, privacy requests, and data-deletion requests can be sent to the shared support mailbox at info@bettertoolsstudio.com.

2. Trip information stored on your device

GoRoamIt is designed as a local-first trip organizer. Trip names, dates, destinations, activities, places, travelers, phone numbers, dietary notes, tasks, notes, budgets, photos, audio, cover images, preferences, and recovery files are stored in the app's local container on your device unless you choose to export or share them.

We do not upload this trip content to a GoRoamIt server. GoRoamIt does not currently provide cloud trip synchronization or a GoRoamIt user account.

The iOS app does not create or upload a GoRoamIt account ID or installation ID to us. Local record identifiers organize data on your device; they are not a server-side user directory. In versions that ask you to acknowledge the terms and privacy policy, the document versions and confirmation time are saved in local app preferences only. This confirmation does not authorize optional analytics, marketing, tracking, or access to system-protected information.

You control exports and system share actions. A recipient or third-party app you select may process the exported information under its own privacy policy. Recovery files can contain private trip and traveler information. New recovery files are encrypted with a password you choose; GoRoamIt does not store or recover that password, so keep it separately and securely.

3. Purchase and entitlement information

Apple processes App Store payments and provides cryptographically verified transaction and entitlement status to the app through StoreKit. GoRoamIt uses that on-device status to provide Annual Pro or Lifetime access, handle expiration and Billing Grace Period, and restore eligible purchases for the current Apple Account.

The initial iOS release does not send transaction identifiers, signed transaction payloads, purchase dates, expiration dates, refund/revocation dates, or a pseudonymous purchase identifier to a GoRoamIt or Supabase server. Apple processes and retains App Store purchase information under Apple's own terms and privacy practices.

4. Maps, weather, and remote images

Interactive maps and place search

When you open the iOS interactive trip map, Apple MapKit processes confirmed place coordinates and the map viewport to display the map. When you tap Find location, the place name, address and trip destination are sent to Apple to find candidate locations. These actions need internet and do not use your device GPS. We do not send trip notes, traveler details or bookings with these requests. Search results are temporary unless you select a location and save it; saved coordinates stay on your device. Apple processes network requests under its privacy practices.

Weather requests

When a real trip Home opens or refreshes in the iOS app, the device sends the displayed destination name to Apple's geocoding service and sends the resolved location to Apple WeatherKit to obtain current weather. Apple also receives technical connection information such as the device's IP address as part of the network request.

The current Web Preview uses Open-Meteo only for development testing and displays its attribution. That development adapter is blocked from the native release. The iOS release uses Apple WeatherKit under the Apple Developer Program and displays Apple Weather's required mark and legal data-sources link. GoRoamIt does not store a weather history or send the request to Supabase.

Weather does not use device GPS. Weather requests require internet; existing trip information remains usable offline.

Remote cover images

Some default covers and cover-picker thumbnails load directly from Unsplash when displayed. Your device connects to the image host, which receives your IP address and request information. Unsplash describes device information, server logs and service-operation and analysis purposes in its privacy policy. Its general policy does not specify every field or retention period for these particular image requests.

GoRoamIt does not add trip notes, traveler records or purchase records to the built-in Unsplash image URLs. If you enter an external image URL, displaying or previewing it connects directly to that host, whose practices may differ. A URL containing private information can disclose that information to its host. Local photos do not require an image-host request for display. Changing a cover does not delete logs already held by a remote provider; provider retention and rights requests follow that provider's policy.

5. Support communications

If you contact support, we may receive the contact details, message, attachments, and diagnostic information you choose to provide. Do not send full recovery files, signed purchase records, passport details, or unnecessary traveler information in a support request.

Support email is hosted by Zoho Mail. Support messages and attachments are deleted after the issue is resolved. If we are waiting for your reply and receive no response for 30 calendar days, we treat the request as closed and delete the related messages and attachments. We may retain limited information longer when required by a legal or tax obligation or reasonably necessary for an active refund, chargeback, fraud or security investigation, or unresolved dispute. Copies in Zoho's trash or routine backups may remain until its normal deletion cycle completes.

6. Analytics, advertising, and tracking

The planned release does not include third-party advertising, cross-app tracking, behavioral profiling, or an analytics SDK. GoRoamIt will update this policy and its App Store privacy answers before adding any such technology.

The absence of an analytics SDK does not mean image hosts receive no connection data. Remote-image processing is described in Section 4; it is separate from GoRoamIt uploading your trip content or running its own behavioral analytics.

7. Service providers and disclosures

The planned release uses or may use:

We may also preserve or disclose information when reasonably necessary to comply with law, protect users or the service, investigate fraud or security incidents, or establish and defend legal claims. We do not sell trip content or purchase information.

Business or app ownership changes

If GoRoamIt or the relevant business is involved in a merger, acquisition, reorganization, or transfer of assets or app ownership, information we actually hold may be disclosed or transferred to a prospective or new operator only as permitted by applicable law and where necessary for the transaction or continued operation. This may include support communications still retained under Section 5 and applicable business records; it does not mean that we hold your device's local trip content or Apple Account credentials.

We will use appropriate confidentiality, data-minimization and security safeguards, require the recipient to provide the same or equivalent protection required by this policy and applicable law, and provide notice and obtain any further consent required by law. A business transaction is not permission to use information for unrelated new purposes or sell it for advertising. Local trips do not automatically upload to us or the recipient because app ownership changes. Apple handles App Store account and purchase information under its own rules.

8. Retention and deletion

Deleting a trip or clearing app data removes local information according to the app's deletion and device-storage behavior. Items moved to Recently Deleted are permanently removed from GoRoamIt's local trip store after 30 days. The same local transaction removes media no longer referenced by another trip and removes the trip from GoRoamIt's internal migration recovery source. User-created exports and device or cloud backups controlled by Apple, the user, or another provider remain outside this deletion boundary.

Uninstalling the app does not cancel an Apple subscription and may not remove data from device or cloud backups managed outside GoRoamIt.

GoRoamIt does not maintain a server-side purchase-entitlement ledger for the initial iOS release. Apple StoreKit can re-verify an eligible purchase when the app opens or when you use Restore Purchases. A verified expiration, refund, or revocation changes paid access but does not automatically delete local trips. Apple settlement and accounting records received by the business may be retained separately where legally required; they are not used as an in-app entitlement database.

Support messages and attachments follow the deletion rule in Section 5; they are not retained for a fixed 12-month period after a request is closed.

9. Security and international processing

GoRoamIt uses Apple StoreKit verification and data minimization for purchase access. Exported files and information stored on your device remain subject to device security, backups, recipients, and apps you choose. No method of storage or transmission is completely secure.

The support provider may process information you choose to send outside your country or region. Apple processes App Store and WeatherKit requests under its own terms and infrastructure. Where required, international transfers by GoRoamIt's processors are covered by their applicable Data Processing Addenda, Standard Contractual Clauses, or successor lawful safeguards. Contact us for information about applicable support-data processing safeguards.

10. Children

GoRoamIt is a general-audience travel-planning tool and is not designed specifically for children or listed in the App Store's Made for Kids category. We do not impose a separate 13+ account restriction. Minors should use the app with guidance from a parent or guardian.

A traveler record entered locally by the device owner remains local unless the owner exports or shares it. GoRoamIt does not ask for a birthdate or create child accounts. Contact us if you believe server-side information about a child was provided to us. We will reassess age assurance, parental consent, and children's-privacy requirements before adding accounts, public sharing, social features, messaging, advertising, or other functionality that changes the current data flow.

11. Your choices and rights

You can:

Rights and available remedies vary by location. We may need to verify a request and may retain information where required for security, fraud prevention, transactions, legal compliance, or legal claims.

12. Changes to this policy

We may update this policy when the app, providers, or legal requirements change. We will update the date above and provide additional notice when appropriate. App Store privacy answers will also be updated when data practices change.

13. Contact

Support and privacy email: info@bettertoolsstudio.com
Support URL: https://bettertoolsstudio.com/goroamit/support
Business correspondence address: Unit 1021, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong